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Privacy Policy

This privacy policy provides information on when and why we collect any personal information, how it is used, how we may share it with others and how it is kept secure.

 

We also explain how to change or delete any information you have already provided to us and how to contact us.

 

Please note, this website contains links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the Privacy Policy of every other website that you visit.

 

For details about cookies in use on this website - please also read Cookies.

 

At its simplest this is our promise:

 

  • We will only contact you upon your submission of the Contact Form

  • We will never sell your data

  • We will store any data that we hold on you securely

  • We will respect your requests to delete your data

What type of information do we collect

We currently collect and process the following information:

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  • Personal information you provide directly to us on our website when you complete and submit the Contact Form e.g., your name, email, comments.

 

  • Personal information you provide directly to us in general correspondence such as through email or over the phone e.g., your name, email, comments.  We may also collect details of conversations we have with you, or you have about us through third party platforms such as social media or review platforms.

 

  • Information about your use of our website.  The data collected includes standard internet log information and details of visitor behaviour patterns, including the Internet Protocol (IP) address used to connect your computer to the internet, browser type, page response times, length of visits to certain pages, page interaction information and methods used to browse away from the page and other data of this nature. We use cookies as part of the collection of this information - for more details, please also read Cookies.

Why do we collect this information

We use the information to:

 

  • Provide the service you requested e.g., when you submit the Contact Form

  • Track activity on our website

  • To comply with any applicable laws and regulations

Who do we share this information with

We may disclose your personal information to third parties:

 

  • only with your consent

 

We will never share or sell your personal data to other organisations for direct marketing purposes.​

How do we store this information

Your personal information is securely stored – all computers, laptops, etc, are locked with a passcode. We keep emails and paper-based records for a maximum of 12 months and then emails are deleted and paper-based records shredded.

 

Our website is hosted on the Wix.com platform.  Wix.com provides us with the online platform that allows us to sell our service to you.  Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications.  They store your data on secure servers behind a firewall. ​​

What is our legal basis for processing information

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is:

  • Your consent which you can remove at any time by contacting us (see below).​​

Your right to access, rectify or erase information

Under data protection law, you have rights to access, rectify and erase your personal information either by email or post (see below – How to contact us). Please include your name and email address when you contact us as this helps us to ensure that we accept amendments only from the correct person.

 

You are not required to pay any charge for exercising your rights.  If you make a request, we have one month to respond to you.​

Changes to this policy

We reserve the right to modify this Privacy Policy at any time and recommend that you review it frequently.  Changes and clarifications will take effect immediately upon their posting on our website.​

How to contact us

​By email – bowen.therapytime@btinternet.com

By post – Bowen Therapy Time, 1 Copthorne Drive, Audlem, Crewe, Cheshire, CW3 0EQ

How to complain

​If you have any concerns about our use of your personal information, you can make a complaint to us at the above address.

 

You can also complain to the ICO if you are unhappy with how we have used your data.

By post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number:  0303 123 1113

ICO website:  https://www.ico.org.uk

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